Returns and Refunds

How do I return something to you?

You can return any item to us within 10 days of receiving your order (just make sure your items are in the original condition). Email us at sales@munaza.my and provide us with your order number, name of item and the reason for returning. Please provide a picture to us of your faulty product as prove. Our customer service representative will be happy to assist you with the return process.

Will you refund me my delivery charge?

Shipping costs are borne by the customer and we are not liable until item reaches our office.

Have you received my returned items?

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.

Can I come and return in person?

Yes, but you must make an appointment first before you pay us a visit! Email our sales@munaza.my or contact us at 019-553 7838.

Can I refund my money?

Sorry, as you return your shopping product to us which is wronged and faulty, we will changes to you a new one.